My associate from the funeral home and I were invited to attend a luncheon and tour at Freedom Plaza at 13373 N. Plaza del Rio Blvd Peoria, AZ. She had RSVP to the invitation upon receipt and we were looking forward to attending. We find making good contacts to give referrals to our families is important. We were greeted in a friendly manner by everyone as we arrived except when we got to the sign-in table. We were asked our names and out of the side here comes this lady (Debbie Hirsh) stating our names were not on the list. My associate stated she had called and RSVP, had the invitation in her hand and Debbie stated, "I don't know why a funeral home would even get an invitation, either way the space is full and there is no room for you". She said she had tried to call several times to say there was no room (?). Then said, "you can sit in the lobby and wait to see if we can find two chairs for you" and she is looking at us like we had a bad smell or something. Do you think this made us feel good?
At this point we were ready to walk out. My associate and I thought that if this is the way we were being treated then there was nothing here for us. I would seriously not consider referring anyone to them if this is the way Debbie treats people.
We both are
in the business of serving our families, taking care to see to their
wishes. We appreciate the trust families
place in us and our purpose is to give thoughtful service and if, in doing so,
we have helped make things easier for those they love, our aim has been
accomplished. Clearly Debbie Hirsch
did not get that memo.
In this day and age getting good results, providing customer service and going above and beyond says something about an establishment. I guess Freedom Plaza/Brookdale communities does not need anyone in
their corner cheering them on. IF, you are looking for home look elsewhere. I will not recommend them.
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